Return & Refund Policy

Our Return and Refund Policy was last updated 06/27/2025

Thank you for shopping at https://beautystorex.com/

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Beauty StoreX

  • “Goods” refers to the items offered for sale on the Service.

  • “Orders” means a request by You to purchase Goods from Us.

  • “Service” refers to the Website.

  • “Website” refers to Beauty StoreX, accessible from https://beautystorex.com/

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By visiting this page on our website: https://beautystorex.com/contact-us/
  • By sending us an email: https://beautystorex.com/contact-us/

We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging
  • The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You can make a return by following these steps:

I. Please go to your Beauty StoreX account on https://beautystorex.com/ to request a refund. If you do not have an account, please create one in order to make a return.

II. Find the relevant order in “Your Orders” and click on the “Return/Refund” button.

III. Select the items you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the “Next Step” button to proceed.

IV. If there is no need to return your items, then your final step is simply to select your refund method. You may choose to receive your refund as a credit balance or be credited back via your original payment method. Make your selection and click “Submit”.

V. If you need to return your items, you will have the option to choose your return and refund methods. After you submit the request, we will provide you with a return label so that you can return the items. Return shipping is free on your first return of one or multiple returnable items for EVERY order within 30 days of the date of purchase with some exceptions. The pickup return method may charge an additional fee.

VI. Please place all returned items into one package and use the return label we provided to send it. The original barcode for each item should also be included.

If you cannot find it:

Please use transparent bags to individually package items without barcodes before placing them in the return package.

After the warehouse receives the items and they pass quality inspection, the refund will be issued.

If you do not receive the refund afterwards, please contact us for further assistance.

Please make sure to keep the barcode of each item in your next purchase so that you can receive your refund smoothly.

VII. After placing all the return items in one package, please print and tape the return label we provided onto the outside of the package. Send your package back from the nearest USPS/UPS location and you’re done!

VIII. You can check the refund status of your items on your order details page or through BeautyStoreX SMS/Email/Push notifications.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By visiting this page on our website: https://beautystorex.com/contact-us/
  • By sending us an email: https://beautystorex.com/contact-us/